![]() If the test fails, contact Dell Technical Support for repair options in your region.If the test passes, go to the next step.NOTE: If SupportAssist is not installed on your Dell computer, you will be prompted to download and install the SupportAssist app. Or, click Browse all products and manually select your Dell computer from the catalog.Or, enter the Service Tag or Express Service Code of the Dell computer and click Search.Follow the on-screen instructions to install Dell SupportAssist. Click Download & Install SupportAssist to auto-detect your Dell computer.If the computer can boot into Windows and can access the internet, run the Dell online diagnostics: Look up the preboot diagnostic error code and contact Dell Technical Support for repair options in your region. If the test fails, make a note of the Service Tag, error code, and validation code.The issue is likely related to the operating system or software that is installed on the computer. ![]() If the tests pass, the hard drive is working correctly.Follow the on-screen instructions to complete the preboot diagnostic test.Turn on the computer and tap the F2 key several times until you see the One Time Boot Menu.If the computer cannot boot into Windows, run the preboot diagnostic test on a Dell computer: Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test.
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